The Position

Transfer List

The purpose of this posting is to gather interest for future opportunities. Please note there may not be an existing vacancy at the time of your submission. You will be notified when your lateral transfer materials are submitted to a bureau(s) for consideration. Please note, you may be contacted multiple times regarding interview opportunities. This posting is only for current internal City of Portland employees.

The resulting eligible list from this recruitment will be used to fill the current vacancies as well as possible future vacancies. For a list of the supporting bureaus, please see Additional Information Section.

As an Office Support Specialist II, you will provide administrative support through a range of responsibilities based on the assigned bureau, division and/or unit. Work requires substantial multi-tasking abilities and judgment in analyzing situations and making decisions to select the most appropriate course of action within the established procedures. You may be required to travel and handle training arrangements.

In this role, responsibilities may include greeting visitors and customers, answering incoming calls on multi-line telephone, directing callers as appropriate and taking and referring messages, receiving incoming mail or requests for information, compiling and analyzing payroll or other data, billing, accounting for cash receipts, taking and transcribing meeting minutes, composing, typing and proof-reading complex correspondence and other documents, maintaining filing systems, and developing and maintaining spreadsheets or databases.

This position may require a high degree of diplomacy when working with customers and confidential or sensitive information. This position will also meet the bureau's expectations of providing excellent customer service in an equitable manner to meet the growing needs of the City of Portland's diverse community.

The Office of Management & Finance (City Fleet) & Bureau of Development Services have vacancies to fill. These vacancies are regular, full-time positions. See the position overviews for the current vacancies under "Additional Position Information". Some positions may require a valid state's driver's license and acceptable driving record.

This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to and click on the appropriate link. Please note: External applicants start at the entry salary rate. Join us for an Optional Information Session to learn more about this position and the qualifications (see below for details).

To Qualify

Applicants must meet each of the following qualifications per HRAR 7.01:

• Hold regular status in this classification
• Passed probationary period

Or

• Hold limited duration status in this classification

The following are the knowledge, skills and abilities that the bureau has identified as critical and your resume should include/highlight these areas.

1. Experience using a variety of office software to compose/format correspondence, create reports, manage scheduling, keep accurate records and/or maintain files. Examples of software include Microsoft Word, Excel, Access, Outlook, and Teams or other similar software.
2. Experience receiving a wide variety and high volume of inquiries by telephone and email from the public, greeting walk-in customers, responding to customer questions and requests, and helping customers by directing them to appropriate staff or offices.
3. Experience reading and explaining rules, regulations and procedures in person, on the phone or in writing to a diverse community.
4. Ability to establish and maintain effective and equitable working relationships with the public, co-workers, and a diverse range of others.
5. Ability to work independently and use effective time management skills to stay organized and maintain accuracy in a deadline driven environment.

The Recruitment Process

A review of your eligibility will be conducted and validated. If you meet the eligibility requirements you will be placed on the lateral transfer eligible list. Please read the City of Portland Administrative Rule 7.01 for complete information. Additional evaluation may be required prior to final selection.

Additional Information

Application Instructions

Applicants must submit a professional résumé online, as well as answer the supplemental questions pertaining to eligibility per HRAR 7.01:

• Your answers to the supplemental questions will be validated to ensure you meet the eligibility requirement per HRAR 7.01. Incomplete or inappropriate information may result in ineligibility.
• Your résumé should support information that reflects the knowledge, skills and abilities identified in the To Qualify section. Resume is not used in determining eligibility to be placed on the transfer eligibility list, it will provide information for consideration in the selection process.

Do not attach materials not requested.

Veteran's Preference
If you are requesting Veteran's Preference, attach a copy of your DD214/DD215 and/or Veteran's Administration letter stating your disability to your profile, as well as checking the box identifying yourself as a Veteran. You must request Veteran's Preference AND include a copy of your documentation for each recruitment you apply for.

Veteran's Preference documentation must be submitted at the time transfer application request is submitted.

Non-citizen applicants must be authorized to work in the United States at time of application.

It is the policy of the City of Portland that no person shall be discriminated against based on race, religion, color, sex, marital status, family status, national origin, age, mental or physical disability, protected veteran status, sexual orientation, gender identity or source of income. The City values diversity and encourages everyone who is interested in employment with the City to apply. If you wish to identify yourself as an individual with a disability under the Americans With Disabilities Act of 1990 and will be requesting accommodation, the requests must be made to the Analyst(s) named below no later than the closing date of this announcement.

Questions
Bureau of Human Resources
inboxrecruitment@portlandoregon.gov

An Equal Opportunity / Affirmative Action Employer

Position Summaries for Current Vacancies:

Office of the Chief Administrative Officer - Fleet Division

CityFleet provides a comprehensive fleet management program, which responsibly fulfills the vehicle and equipment needs of City customers through cost-effective and dedicated personal service. Duties for this position include: Provide administrative support to CityFleet – Portland’s central service bureau for vehicles and equipment. requires substantial multi-tasking abilities and judgment Be part of our green fleet transition – decarbonizing our fleet with electric vehicles and other alternative fuels Greet visitors and customers Answer incoming calls on multi-line telephone Direct callers as appropriate and take any messages that need referral Receive incoming mail or requests for information Compile and/or analyze payroll or other data which may include billing and accounting for cash receipts Take and transcribe meeting minutes and compose, type and proof-read complex correspondence and other documents Maintain filing systems, and develop and maintain spreadsheets or databases Provide excellent customer service in an equitable manner to meet the growing needs of the City of Portland's diverse community Required to be in person 100% (free parking on site and bus accessible)

Bureau of Development Services (BDS)

The BDS Director’s Office Admin Support Team is seeking to fill two (2) OSS II positions. We are hoping to find someone who is willing to learn and grow in the position(s). Duties for this position include: Excellent customer service skills on the phone and in person Serve as an information resource/communication channel for the development review policies and procedures Strong organizational and time management skills Strong written and verbal communication skills Ability to plan, organize and prioritize own workload Must be dependable and to work on time Have excellent team working skills, and be able to build relationships at all levels of management and employees Strong attention to detail and accuracy Maintaining a positive, empathetic, and professional attitude towards customers at all times Other administrative tasks as assigned Primarily reports in person with occasional remote opportunities after training. Potential Upcoming Vacancy: This vacancy is in the Hiring, Equity & Policy Division and will report to the Division Manager providing recruitment support to hiring managers. This position will coordinate and correspond with both internal and external stakeholders and requires strong organizational skills. An ideal candidate will have experience balancing a dynamic workload. Duties for this position include: Establish and maintain effective and equitable working relationships with the public, co-workers, and a diverse range of others, Processes a wide variety of materials, information & transactions. Establishes, compiles, maintains & retrieves specialty computer and/or hard copy files; produces reports from computerized databases and spreadsheets. Answers a variety of inquiries by telephone, email or in person. Coordinates arrangements for interviews, corresponding with candidates, hiring managers, and others to ensure the recruitment and hiring process is followed while providing excellent customer service. Assist with archiving records; maintain files and keep filing current. Take on additional work and perform related duties as assigned and needed. Ability to work both independently and as a part of a dynamic team in a fast-paced work environment using good judgement. Ability to prioritize work assignments. Although not required, an ideal candidate would: Build positive working relationships with widely diverse internal and external customers and perform excellent customer service in an equitable manner Understand and implement the bureau’s expectations for providing excellent customer service, including interacting positively with customers and working with difficult individuals and sensitive situations. Use effective problem-solving skills and good judgment Skilled in oral, written, and interpersonal communication and able to compose and format correspondence and reports. Computer skills, including MS Word, Excel, NEOGOV.

Transfer List. The purpose of this posting is to gather interest for future opportunities. Please note there may not be an existing vacancy at the time of your submission. You will be notified when your lateral transfer materials are submitted to a bureau(s) for consideration. Please note, you may be contacted multiple times regarding interview opportunities. This posting is only for current internal City of Portland employees. The resulting eligible list from this recruitment will be used to fill the current vacancies as well as possible future vacancies. For a list of the supporting bureaus, please see Additional Information Section. As an Office Support Specialist II, you will provide administrative support through a range of responsibilities based on the assigned bureau, division and/or unit. Work requires substantial multi-tasking abilities and judgment in analyzing situations and making decisions to select the most appropriate course of action within the established procedures. You may be required to travel and handle training arrangements. In this role, responsibilities may include greeting visitors and customers, answering incoming calls on multi-line telephone, directing callers as appropriate and taking and referring messages, receiving incoming mail or requests for information, compiling and analyzing payroll or other data, billing, accounting for cash receipts, taking and transcribing meeting minutes, composing, typing and proof-reading complex correspondence and other documents, maintaining filing systems, and developing and maintaining spreadsheets or databases. This position may require a high degree of diplomacy when working with customers and confidential or sensitive information. This position will also meet the bureau's expectations of providing excellent customer service in an equitable manner to meet the growing needs of the City of Portland's diverse community. The Office of Management & Finance (City Fleet) & Bureau of Development Services have vacancies to fill. These vacancies are regular, full-time positions. See the position overviews for the current vacancies under "Additional Position Information". Some positions may require a valid state's driver's license and acceptable driving record. This classification is represented by the District Council of Trade Unions (DCTU). To view this labor agreement, please go to and click on the appropriate link. Please note: External applicants start at the entry salary rate. Join us for an Optional Information Session to learn more about this position and the qualifications (see below for details). To Qualify Applicants must meet each of the following qualifications per HRAR 7.01: Hold regular status in this classification. Passed probationary period. Or. Hold limited duration status in this classification. The following are the knowledge, skills and abilities that the bureau has identified as critical and your resume should include/highlight these areas. Experience using a variety of office software to compose/format correspondence, create reports, manage scheduling, keep accurate records and/or maintain files. Examples of software include Microsoft Word, Excel, Access, Outlook, and Teams or other similar software. Experience receiving a wide variety and high volume of inquiries by telephone and email from the public, greeting walk-in customers, responding to customer questions and requests, and helping customers by directing them to appropriate staff or offices. Experience reading and explaining rules, regulations and procedures in person, on the phone or in writing to a diverse community. Ability to establish and maintain effective and equitable working relationships with the public, co-workers, and a diverse range of others. Ability to work independently and use effective time management skills to stay organized and maintain accuracy in a deadline driven environment.

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