Patient Services Specialist, Behavioral Health at Providence Portland Medical Center- Full-Time, Day Schedule

Providence offers a fantastic benefits package which include but is not limited to:

Free, convenient, and ample parking

TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford)

Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income

Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap

Paid Time Off – Benefit eligible caregivers receive up to 25 days per year

The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Portland Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position.
• 1 year customer service experience, or
• Successful completion of a Providence internship.

Preferred Qualifications:

• Coursework/Training: Some college.
• 1 year Medical office or healthcare experience.
• Basic experience with electronic medical records and/or computerized billing systems.
• Medical terminology experience.

Why Join Providence

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

Patient Services Specialist, Behavioral Health at Providence Portland Medical Center- Full-Time, Day Schedule Providence offers a fantastic benefits package which include but is not limited to: Free, convenient, and ample parking TriMet annual pass (Hop Fastpass) for benefit eligible staff who work within the Portland Service Area (does NOT include Wilsonville, Newberg, Seaside, Hood River, Washington State, or Medford) Medical Plan Assistance Program- provides free or reduced-cost coverage to caregivers and their eligible dependents who qualify based on household size and income Tuition reimbursement/education– includes 100% tuition paid program options; up to $5,250 per year for select undergraduate and masters degrees within Guild catalog. Required books and fees are 100% covered or reimbursable for select schools in the Guild catalog up to program funding cap Paid Time Off – Benefit eligible caregivers receive up to 25 days per year The Patient Services Specialist is the first point of contact to patients or visitors in person or by phone. This position plays a key role in maintaining a high level of patient satisfaction by providing exceptional customer service and in addressing patient safety issues that arise with acutely ill psychiatric patients. Providence caregivers are not simply valued – they’re invaluable. Join our team at Providence Portland Medical Center and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: Upon hire: In compliance with company policy and state regulations, a Department of Human Services (DHS) background check is required for this position. 1 year customer service experience, or Successful completion of a Providence internship. Preferred Qualifications: Coursework/ Training: Some college. 1 year Medical office or healthcare experience. Basic experience with electronic medical records and/or computerized billing systems. Medical terminology experience. Why Join Providence

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